Natasha Florio

Customer Service manager


With over 15 years of experience in hospitality management across central London, Natasha has built a reputation for excellence in customer experience, venue launches, and business transformations. Her career has been defined by a passion for delivering exceptional service and creating memorable guest experiences. After returning to her hometown of Richmond to raise her family, Natasha broadened her expertise through roles in office management and education before returning to the hospitality industry to lead a flagship dining venue. Now part of the Whiskey & Wealth Club, Natasha brings her extensive management background, attention to detail, and a genuine enthusiasm for client engagement to the team. Outside of work, she’s a devoted foodie who loves cooking for family and friends and discovering new and exciting dining destinations.